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Refund Policy

At Aso&Co, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, our refund policy is designed to provide clarity on the process for returns and refunds.

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1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Items must be returned within 45 days of the purchase date.

  • Products must be unworn, unwashed, and with all tags and labels attached.

  • Proof of purchase (receipt or order confirmation) must be included.
     

2. Non-Eligible Items

The following items are non-returnable:

  • Gift cards

  • Sale items or items marked as non-returnable

  • Swimwear and underwear (for hygiene reasons)
     

3. Refund Process

To initiate a refund:

  1. Contact Us: Reach out to our customer service team via email at refunds@asoandco.com.au.

  2. Return the Item: Send the item(s) to the address provided by our customer service team, including your proof of purchase.

  3. Refund Confirmation: Once we receive your returned item(s), we will process your refund within 7-10 business days. A confirmation email will be sent to you once the refund has been issued.
     

4. Shipping Costs

  • Return Shipping: Customers are responsible for covering the shipping costs for returns, unless the item is defective or incorrect.

  • Original Shipping Costs: Original shipping costs are non-refundable, except in cases where the item received was damaged or incorrect.
     

5. Exchanges

If you wish to exchange an item for a different size or color, please follow the same return process outlined above, then place a new order for the desired item.
 

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receipt. We will arrange for the return shipping of the item and issue a full refund or replacement.
 

7. Contact Information

For questions or assistance regarding refunds, please contact us at:

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